Our solutions: achieving the right balance

Our customized solutions take offshore BPO to a new level by eliminating the trade-offs. Our balanced approach delivers better performance and is guaranteed cost-saving. We support our customers with secure, cost effective Business Process Outsourcing (BPO) services and technologies that are quick to implement and easy to scale.

We specialize in providing high quality, inbound and outbound customer management services to companies seeking to enhance customer satisfaction and loyalty and reduce costs. We combine our industry expertise and advanced technology to provide a range of integrated and seamless customer management solutions.  We also provide Accounts Receivables Management Services, in which we collect overdue receivables on consumer debt.

Inbound Customer Management

We offer a wide range of customer management solutions to our clients and their customers. Through our consulting services group we collaborate with each client on an ongoing basis and coordinate our internal resources to design, deploy and maintain efficient, integrated solutions between our technology infrastructure and our clients' systems. We address our clients' service strategies, anticipated volume and service levels, reporting and analytical requirements, networking and security, back-end system integration, and training and staffing needs.

We provide the following types of customer management services through multiple integrated communications channels, including telephone, e-mail, live web chat and Internet self-help applications. Your complete order and fulfillment process can be automated using our service along with services for http://www.efulfillmentservice.com which will store and ship your goods for as low as $1.20 per order.

Customer care. Our customer care services are initiated by inbound calls and e-mail from customers with a wide range of questions regarding their account billing, changes in services, reservation changes, delivery updates on goods or services, complaint and issue resolution and general product or services inquiries.

Inbound sales. We handle inbound calls from customers purchasing products and services from our clients, including travel reservations, telecommunications services, Internet services and consumer products and services. Our professionals are specifically trained to identify opportunities to ''up-sell'' and ''cross-sell'' other products and services offered by our clients.

Technical support. Our technical support services include handling troubleshooting calls, responding to software and hardware problems, providing support for Internet service problems, managing corporate help desks and providing warranty or post-warranty support.

Direct response sales services. Our direct response services involve handling inbound telephone orders or inquiries for clients in the direct marketing industry, including those calls received in response to print advertisements, infomercials and other electronic media. Our professionals answer questions and process orders for the purchase of our clients' products or services and identify opportunities to ''up-sell'' and ''cross-sell'' other products and services.

Outbound Customer Management

We also offer a wide range of outbound customer management solutions to our clients and their customers. Through our consulting services group we collaborate with each client on an ongoing basis and coordinate our internal resources to design, deploy and maintain efficient, integrated solutions between our technology infrastructure and our clients' systems. We address our clients' service strategies, anticipated volume and service levels, reporting and analytical requirements, networking and security, back-end system integration, and training and staffing needs.

We provide the following types of customer management services through multiple integrated communications channels, including telephone, e-mail, live web chat and Internet self-help applications. 

Recruitment Outsourcing.  Our company was founded by staffing professionals with experience in staff augmentation and solutions in domestic and international markets.  Our recruiters will source candidates and screen them for skills and availability.  If you require interviewing in finance, insurance, technology, mortgages, banking, telecommunications or manufacturing, we can do that too. 

Outbound Sales. We handle outbound calls to customers purchasing products and services from our clients, including  automobile reservations,  telecommunications services, Internet services, mortgage services and consumer products and services. Our professionals are specifically trained to identify opportunities to ''up-sell'' and ''cross-sell'' other products and services offered by our clients.

Outbound Telemarketing. We also handle outbound calls to customers generating leads, performing surveys, setting and confirming appointments and fund-raising. Our professionals are specifically trained to identify opportunities to ''up-sell'' and ''cross-sell'' other products and services offered by our clients.